I was convinced by the salesperson to buy from them so I would have a ""local"" contact in case anything went wrong. I could have purchased the same items with no tax, lower price and free delivery on the internet. I thought that might be a good idea so I purchased a Bosch washer, dryer and a flat screen television spending a great deal of $$. 3 months after purchase I had a problem with my dryer and made several calls to my sales person who told me ""he was just the sales guy"" - there is an 800 number I can call for Bosch. What!!!! I thought I was supposed to get this great local support if something went wrong!! Days went by and they couldn't even find my order and I talked to the customer service manager. It was obvious from her tone of voice that she also didn't care and said they just couldn't find my invoice. So now I'm sitting on hold with Bosch myself. I could have done this paying less with an internet purchase - they will never see another penny of my money!!
Cons: Horrible customer service and follow up on a problem with new product!
more