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Change in staff prompts less personal service - Review by citysearch c | Bay Club Santa Monica

Bay Club Santa Monica

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Change in staff prompts less personal service 1/26/2008

Was a member for over two years and it was a pretty anonymous place. The cycling classes were good but those also went downhill when key instructors left. Two months notice required to cancel and even then had to call numerous times to make sure they got the form that I had to fill out. No one ever followed up with a phone call as to why I might be leaving. Too bad. It's close to where I work. Pros: Easy parking and location Cons: Inpersonal more
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