In December 07 I called Samsung for warranty service and they referred the claim to their contractor - Alpha DTV. My first appointment was made for the January 7 between 10 am and 2 pm. At 2 pm I get a call from Alpha DTV saying their technician could not use their cell in my area so they left the area and went to a different city (25 miles away). I was also told I needed to make a new appointment for the following week. There is cell service within 2 miles of my home. We agreed the technician was to return between 4 - 5 pm. At 6:30 pm no one showed up so I called Samsung and they informed me someone from Alpha DTV called at 4:38 pm and rescheduled an appointment with me for Thursday the 10th (without my knowledge or consent). That evening I called Alpha DTV and left a message on the recorder about what had happened and to call me. The next day (about 11:00 am) I called Alpha DTV and they informed me no such appointment had been made. The reason the technician did not show up was because the technician could not access my house because the roads were impassable. All roads are county maintained roads (one is a highway) and fully functioning. This was told to me in spite of my directions to have the technician call me so I could escort them so they would not get lost (no one ever called). I was then told I needed to make yet another appointment for the following week. I was furious! I was finally given another appointment for Sunday, 1/13 between 10 am and 1 pm. By 3 pm still no technician! Again, I called Samsung and they informed me the appointment was between 2 pm and 4 pm they also reconfirmed the validity of the appointment for Thursday the 10th. The Technician finally arrived at 3:30 and repaired the set. Conclusion: THREE missed appointments by Alpha DTV (four if you count Thursday), TWO lost days for me, lies about the roads not being passable, and horrendous service if they can not make a cell call to your home!\r
\r
NEVER EVER DO BUSINESS WITH ALPHA DTV!\r
\r
more