Sorry if you've seen this review before, but I know how important my pets are to me.
I took my kitten to get neutered and declawed last week. Both on the phone, at intake, my phone check-in, and pick-up I was handled by front desk staff only (and handled is the proper term). I never even got to speak with the vet who performed the procedures. They were very brusque and not very sensitive to my cat's individual needs. They didn't know who we were when I brought him in at the scheduled time. At pick-up they took my money, handed me some pages and my cat and walked away. No pain meds, no talk of aftercare, nothing. He had peed all over himself in the carrier (which he has never done, even on 10+ hour car rides) and didn't know what to do with a shredded paper filled box on our return home. Meaning that for almost 24 hours after surgery they didn't give him one to go in! Let me just say, I won't be back. Go to Animal House instead if you are looking for a good vet that cares more about your pets than the money.
I've been to good vets, this is not just an angry response. I'm a long time pet owner, currently with 3 cats. I asked for the vet himself to call, he didn't. I asked for updates, and when I called I had to re-describe my cat to even get one, they didn't know his name or mine or anything. The experiences I have had at Animal House and the emergency facility in Anderson are a 180 from this one and in fact were on par with the best cat facility in Houston, Tx, which is a level of caring and service I never even expected to find here.
Pros: My kitten survived the procedures with minimal complications.
Cons: Never met the vet, bad level of care, didn't treat my pet even close to how I would.
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