The person who gave a one star rating is off his rocker. I will not let anyone else touch my BMW. I took it to them last year when a teenager backed into me in a parking lot. There was damage to both passenger side doors and the insurance company tried to weasel their way out of replacing both doors. They wanted to ""fix"" the doors and slop some paint on. Burli's told me before I even had time to ask that they would be replacing both doors and that there was no way they were going to try and ""fix"" a badly scraped and dented door on a $60,000.00 vehicle. Burli's will treat you right. I never had a problem with their customer service. Ronnie did a great job of keeping me informed as to the progress of my vehicle. It took a little longer than most body shops but they are the best in the Austin area and they actually care about your car. They WILL have it back to like-new condition before returning it to you. I got rear-ended today and I will surely be seeing them first thing in the morning. Can't say enough good things about these guys.
Pros: Your vehicle will be returned in like new condition with EXCELLENT workmanship
Cons: Takes a little longer than most shops, but i'd rather them take their time and do it right.
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