I had the most horrible service the last time I went to Zoot dry cleaning and I will never go back. I had them dry clean a cashmere sweater which was 1 year old and they had dry cleaned a few times before. The sweater came back shrunken and the fabric was ruined. They sent the sweater to their garment resolutions center to see what could be done. They had the sweater for over two months - not the two weeks like they had promised - and no one ever returned the calls I placed requesting information about my sweater. When I finally did get it back, they said it wasn't their fault and it was a manufacturing defect on the part of the store that made the sweater. Their recommendation was that I take the sweater back to the store and ask for a replacement. The sweater was clearly ruined by the dry cleaning process that they used. Not only did they ruin my shirt, but they refused to take responsibility or provide any substantial reimbursement and they were very rude and proved poor service.
Cons: Ruined clothing, horrible service
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