A bit about me: multicertified IT pro for 15 years, so this is not the opinion of a newbie or non-tech--your mileage may vary.\r
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I find these guys snooty: if you're not running the very latest gaming setup with blinky lights and stuff they look down on you. I've sent non-technical clients and family there and they've all found the place dripping with derision. Helpfullness rises exponentially when you start really throwing money around (i.e. a total new system) but to me thats not customer service.\r
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They also are not knowledgeable when it comes to real technical issues like networking, power supplies, etc. In other words their knowledge is a mile wide and an inch deep. \r
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And when they dont know something they just pretend. When I worked at a local PC/Apple retail joint I fired people who pulled that because it isn't in the interest of the customer or the store.\r
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Add to that that they are consistently overpriced (and*really* gouge on cables and other little stuff) and I think your better off online or another local PC place. I use them in a pinch but rarely.
Pros: have some nice gear
Cons: unhelpful, expensive
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