I bought a ball python from Jim's Pet World last week, and upon arriving at home, I discovered that he is covered with mites. I called the store and they told me I can return him for a full refund. Okay, great. Except that I decided to keep the snake and take care of this problem, instead of returning him to this place, which I suspect might just try and sell him to someone else and still having the mites. \r
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Now this is going to cost me a lot of money and time. So I called Jim's Pet World, hoping to reach a sympathetic ear, and I very kindly explained my situation to them, and suggested that they might want to check their other animals for mites, or to maybe let their supplier know that they have an infestation. \r
I also asked if there was any way I could be compensated for the money I was about to spend to take care of this poor snake. Kindly, mind you, as I am not an aggressive person. And what did I get in return for my kindness? I got rudeness and sarcasm. The woman on the phone was incredibly rude and offered me no help at all, and even insinuated that I might be gullible for believing everything I see on the internet. (that's in regards to her suggesting that I buy spray that gets rid of mites, which EVERY snake breeding website says doesn't work) \r
The only thing that is going to work is incredible dedication on my part to heal this snake, which means that every day for the next four to six weeks, I am going to have to personally disinfect the tank and the snake. EVERYDAY. \r
Now, why don't I take him back? Because I am convinced that they are not going to take care of this problem, and try and sell him again. Now, I could be wrong, but given her attitude, I wouldn't put something like that past her. \r
I am not going to stop until this situation is resolved, even if that means contacting certain authorities regarding their business ethic. I hope to speak with the owner tomorrow, there is always a chance he doesn't know this is going on.
Cons: Staff was rude, sold me a sick animal, doesn't seem to care about customer satisfaction
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