I had the Mike Diamond service come by to offer an estimate after I bought my house and the brand new toilets didn't flush correctly. The plumber tried to explain that since no parts were available for these ""exotic"" toilets they would have to replace the units in their entirety. Also, the plumber explained that the floor needed to be repaired before installing the replacement unit. The total estimate was well over $1000. I did complain but never heard from them.
Cons: Dishonest
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