Stay away from this one...
We never saw the MD here but the NP was great. Unfortunately she left and I can only imagine why.
We had been going here and payed $1500 and another $1000 for ultasounds AT TIME OF SERVICE because our old insurance did not have maternity. Our insurance changed at the beginning of the year but we had not received new cards yet (another review I should write on Kaiser-Permante). We had called about our cards numerous times and had our member no, group no, contact info, etc...And this practice was a preffered in network provider (One of the reasons we even went with this insurance!)
The Office Manager denied us service because we did not have our actual card! They refused to even look it up using our member no or even call the insurance provider. I don't understand how we could go here for months paying cash and now that we have insurance they won't see us? I guess maybe they don't like HMO rates...or maybe they are just that lazy.
We immediately called another practice and they had no problem looking up our insurance from the info we had, and they were actually friendly! Was that so hard??
BTW, they'll charge you $15 for your records as well.
Maybe they feel better knowing they brought a 5 month pregnant woman to tears and put under the stress of finding a new doctor half way through her pregnancy! Is that who you want responsible for your care?
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