We bought 4 finches from PetSmart and they died in 3 days. Cockatiels were already in quarantine for psittacosis yet management would not admit that our birds could have possibly had the disease. When we bought our birds, we dealt with the person in charge of fish and birds and we asked him for 4 male finches. He said they could not guarantee the gender of these birds, yet when I got home I was able to determine that I had 2 male and 2 female after just 5 minutes of internet research. In my opinion, this store does not have knowledgable staff or strive for integrity with their customers.
Pros: Clean, full cash refund
Cons: Staff not knowlegable, sold diseased pets
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