Recently had a flat tire that could not be fixed so went to local Firestone dealer to replace. Staff was very helpful, quoted me right on the spot (no surprises at pick-up re: cash) however, when I asked they could replace with the same make/model, i.e., brand...I was led to believe that's what was being put on my car (of course I replaced in pairs). Not the case. NOT that the tires are bad, fairly nice, but what I was led to believe was not quite the prodcut provided. I would go back but I would be much more specific in my dealings.
more