It's been two years since the wife and I bought our super-high-tech Maytag laundry set. Zajic has been in the neighborhood since we bought the house here 30 years ago. They maintain a spotless, bright showroom with a service area that adjoins it, equally open and clean. No dungeon for tech guys as an afterthought.\r
\r
The first day we had the machines, the pump failed (the pump vendor had omitted the drift pin that holds the impeller on the the shaft). Although it was late on a Saturday afternoon, Zajic sent a young man over within an hour with a new pump right on the truck ("There has been a bad batch of pumps, so we've been carrying spares").\r
\r
What we have shared with our friends since then is that this family business knows what corporate dramas affect the hardware and have developed ways of keeping ours running, and advising us accurately about what new hardware works best.\r
\r
The clueless children writing up orders at the mega stores can't do that. And the prices are the same.
more