Very bad experience - My truck had no alignment issues for years until I drove about 300 miles on dirt roads late at night about 4 weeks ago. After that I had a slight pull to the right. I took it to the Castle Rock shop for an alignment. Once completed the truck pulled even harder to the right - I had to fight the steering wheel vs a slow drift. I took the truck back and asked them to look at it again. After I picked it up I no longer had to battle the steering wheel but the truck was all over the road - it wouldn't hold a straight line. I then took it to another shop. They looked at it and decided there was something wrong but couldn't identify what it was so they drove the truck to another shop. This shop spent about 10min. looking at the truck and found that the front wheel bearing was bad. Once they showed me, you could visibly see the wheel move. The second shop did not charge me for their work or transporting the truck\r
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I telephoned SWIS and asked for a refund (approx $140.00). They said they could give me some credits for part of it but would not provide a refund. I told them (honestly) that I am moving out of state and probably wouldn't be able to use the credit. They told me that was all they could do. So - give a partial credit to a person who is leaving town for work that was absolutely wrong - and then say tough cookies. Not someone I want to do biz with when there are so many good biz people in Castle Rock. Double D ended up identifying the problem and doing the work - this truck steers like it did when it was new!
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