Being part of a cross cultural family and Microsoft employee we travel often. My aging grandparents in Spain requested I visit them at the last minute. I called Totem Travel to book airline tickets for myself and children. The rep who answered the phone was not willing to help me unless I ""came in to set up an account."" When I explained that I had two small children and needed to book the tickets quickly ? she suggested ?that I go to Travelocity.? I did not want to book this trip by myself as there are too many connecting flights. I found another agency to help me. Passport Travel / Amex was willing to help me and did not ask me to ""come in to setup an account.""
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