Cafe Fresco has been a restaurant that I have frequented on several occasions. I keep returning because I like the atmosphere and menu. That all changed tonight.\r
I took a large group to Cafe Fresco - 16 people in all. The reservation was amended via a phone call during the day, from 15 to 16. When we arrived, the table was set for 15 people. The manager was going to give us another chair and we had to ask him for another full table so 2 people were not sitting on the end of a table. This was a sign of things to come. \r
We asked our waitresses (we had 2) if we could split the check into 4 separate checks. We were informed Cafe Fresco does not split checks for more than 8 people. When we asked the manager for some help, he told us they cannot split checks for more than 8 people because it would take the servers too long. Allow me to put this into perspective. We had 2 waitresses and at the time we were ordering, only one other table was occupied and they had already ordered. We also had to ask the bar to find our waitresses so we could order.\r
When we asked the manager if we could put in multiple credit cards, he told us we could, provided the check was split equally among the cards.\r
Personally, I find the policy of not splitting checks ridiculous. Especially when you consider we could have separated our big table into 4 little tables (hindsight....). \r
The real rub of the evening was the manager's unwillingness to even meet us half way or compromise at all. It was his behavior that caused all 16 of us to decide we wouldnt be coming back to Cafe Fresco.\r
I should mention the food here is good, but its simply not worth the customer service. You can get equally good food at a number of other restaurants in downtown Harrisburg. Skip Cafe Fresco. Its not worth the hassle.\r
Pros: Ambience, Diverse Menu
Cons: Customer Service
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