One visit to Santa Monica Motors convinced me I had found more than just a conscientious repair shop: I had found a ""physician"" for my car! My faithful 11-year old Honda Civic had seen better days, and I expected the worst when I consulted the mechanic for an assessment of its condition after I'd neglected the past couple of tune-ups. I was pleased and surprised when the owner drove my car himself to assess the condition of the engine. I was even more astonished as he told me my worst fears were unfounded--that the transmission was healthy and needed no expensive repair--and then he sat down with me to come up with an affordable ""1-2-3"" plan for me to get my car back up to speed, mechanically, without breaking the bank. I was well-treated, the car was repaired in a timely and expert fashion, and am now confident that I have found in Santa Monica Motors a business owner with a passion for what he does and a true interest in his customers' welfare. What a rarity! I highly recommend this personalized repair shop with an integrity all its own!
Pros: Excellent communication, hands-on owner with integrity and high-level customer service
Cons: I didn't find them sooner
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