We were in town for labor day weekend and tried to have all of our friends at a late night dinner at the gas lamp district. we reserved this resturant at 9:00 AM in the morning and called them multiple times to confirm. We had 15 families from out of town with their kids, a total of 45 people (15 kids of all ages). We waited until 9:30 to sit down and after we got all the kids in place, they told us they don't have half of the menu and they are almost out of food. Our kids were hungry, we were frustrated but kept waiting to see if we could order other types of food. There was one waiter for 45 people, they took 30 minutes to bring water, no bread, no side dishes, not even a simple apology for having us wait until 10:00PM with no food and still no service. So I got up to tell the owner if they could remedy the situation. I asked the young lady who is the owner and she said, I am. So I started telling her that the performance of her team was unacceptable and that they were just not on the ball. As I was talking to her, she looks at me and says.."" you can't talk to me that way, I am a lady"". I was confused and frustrated by now. I am looking at this young teenager who clearly is way over her head, does not have enough people, does not have food. Took a reservation for 45 people at 9:00 PM and an hour later can't even serve water and the only thing she can do is hide behind, ""I am a lady..."". I told her that she should bring some complementary food out and do something to make the situation better. By now I am speaking in my stern and serious voice, directing her. At this juncture an older man standing outside who seemed like another customer also comes out and says, you can't to her with that voice. She is a girl. confused, I ignore him and go on. He gets mad and starts screaming. I was very surprised and walked away. Later I found out he was the owner and the girl was his daughter. We left the place quickly and went back to our hotel. Clearly not professional.
Pros: great location in Downtown San Diego
Cons: badly managed by family members who scream at customers
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