It is truly amazing that someone would publish such a blatant falsehood...\r
Allow us to explain what really happened...\r
First, she brought the laptop into the store in very poor shape. Keys were missing, hinges broken, etc. She wanted us to simply pop some keys back onto the keyboard and re-enforce the broken hinges. We explained that low quality work wouldn't be performed by us. We ordered a keyboard (which she got for half price due to an error in price in her favor), hinges, and a top cover since her current one was cracked in half.\r
During repair, we discovered that the replacement top cover would not seat correctly due to the abuse the machine had been through. We informed the customer of the finding and she specifically requested that the parts be ""fasted together any way we could."" We used epoxy. During the fastening, we noticed that the screen began to flicker. We thought we had caused this until she told us that it was a pre-existing condition.\r
She then asked us to attempt to fix the flicker of the screen. We explained the risks relating to re-opening the case after the epoxy had set. She insisted. We were unable to fully diagnose the cause of the flicker because there was a lot of damage. The repair would have cost more than it would to replace the machine.\r
The customer returned a final time and first began to pitch a fit over the fact that she owed additional money for the additional repairs and diagnostics that she had requested. We had told her very specifically that these things would incur additional charges and she said she understood and authorized them. She then began to accuse us of causing damage that had been there prior to her first visit such as a scratched screen. She then began to explain how she felt that we were very unprofessional to do the work that she had specifically requested against our advice.\r
Unfortunately, this is one of those customers that is impossible to please....and wished to punish us for the very attempt to do so.
Pros: Honesty, Fair Pricing, good location
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