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Beyond rude, terrible customer service - Review by citysearch c | Flying Fish

Flying Fish

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Beyond rude, terrible customer service 9/24/2007

On vacation to Seattle, my boyfriend and I were looking for a quaint seafood restaurant to dine at on a Saturday night. Although we hadn't made reservations, ""Flying Fish"" seemed like a nice choice for a relaxed dinner. Upon arriving we were given the choice of being seated at the bar or outside on the patio due to lack of tables - we chose the patio assuming there would be warmth given off by the heat lamps. Bad idea! There were no heat lamps in sight, and you'd think if a restaurant would be giving the option of outdoor seating on a chilly day at the end of September then there would at least be heat lamps! When we ordered our drinks our waiter was an older man with a ponytail who came across as a bit creepy but I decided to look past that.... our dinner ended up coming before our drinks did. We had to ASK for our drinks half way through our dinner and then 5 minutes later they showed up. After our drinks were served we never saw our waiter again. As we were sitting on the patio, there was a glass garage door that could slide down to separate the dining area from the 3 table patio and due to the customers in the dining area being chilly we were completely shut out from any source of interaction with the wait staff. After finishing our dinner and sitting in front of our empty, dirty dishes for 20 minutes by boyfriend decided to bring up the issues with the restaurant maitre' D and manager. Apologizing for the poor service, the store manager said he would ""take care of the bill"" which we assumed would be free drinks or a coupon; however, the bill was the full amount, approximately $80 for two people. With the poor service, lack of ambience and total disrespect we left without tipping and will never return. We hope this review will discourage you from dining at Flying Fish as well. more
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