I went to Joseph Gann looking for a citrine ring for under $700. Citrine is not an expensive stone, so several other jewelers I visited had shown me their in stock selection and stopped there. At Joseph Gann, Matthew spent an hour going through catalogs of settings with me to find exactly what I wanted. When the band I wanted didn't come with the setting I wanted he had the manufacturer combine two rings just for me. The level of service I received for such a relatively small purchase was remarkable, and my custom ring is absolutely gorgeous! The accent diamonds have incredible sparkle when many jewelers would have used lower quality stones. Matthew was extremely patient and helpful throughout the entire process. I never would have thought I could have a custom piece of jewelery within my budget. What a wonderful discovery! Of course such wonderful customer service is smart business: I will definitely go back, I've recommended my friends, and I told my boyfriend that Matthew is the man to see for a certain jewelry purchase down the road! A+ all the way!
Pros: customer service, high quality jewelry, no attitude
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