I had a problem with my car that I had reserved online, my elderly mom was having a difficult problem with the seating configuration and stepping down into the car. She has bad hips and it was a pain for her, I explained this to the counter person and they found something that worked much better for us at no cost. We tried various vehicles until one of the cars just worked, and finally we were able to continue our trip. They made our need a priority and were priced as a bargain as well. I will continue to go back.
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