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Worst customer Service - Review by citysearch c | Acredale Animal Hospital: De Lorenzo Alexandra DVM

Acredale Animal Hospital: De Lorenzo Alexandra DVM

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Worst customer Service 8/1/2007

We orignally began bring our dog here because it was close to our home and was told that it was good. The first experience we had with the the vet yelled at us and told us we were bad pet parents because our dog growled at him when he tried to put a thermoeter where the sun don't shine. When we got her fixed her stiches came undone and we had to rush her to the emergency vet because her stomach was litterallly hanging out (that wasn't cheap and they refused to reimburse us for it.) After that we requested not to have that vet and all went well for a while. We boarded here and they were great with our tempermental mutt. When we got our second dog however, twice I had to wait for 2 hours to see the doctor even though I had an appointment and with no apology. Today my husband called in their med order and was told it would take 3 hours to get ready (it was sentinal and advantage, seriusly it take 30 seconds to grab it off the shelf). So my husband shows up 3 hours later only to find out it wasn't ready yet, when the girl finally brought it up it was the wrong stuff. Again no apologies. They're rude and expensive; we will be taking our pets elsewhere next time. Pros: Close to my house Cons: Expensive, Horrible customer service, Long waits more
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