I've been a big fan of Straits for years...have been dining at their first location in the city (Geary/Parker, recently moved to SF Shopping Center) since the mid-90's. Though not necessarily the most authentic Singaporean cuisine (but certainly one of the better ones in the Bay Area), their service has been impeccable. Likewise at the other Straits location at Palo Alto & Burlingame.\r
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This one at Santa Row is just unusually bad! Food quality is mediocre, but the service is just horrifyingly bad.\r
The waiters and waitresses seem so impatient and rude. The waitress will try to recommend some of the more expensive items on the menu (nothing wrong with that). However, when we end up ordering none of what she suggested, she literally snorted, and asked ""That's it? Are you sure you don't want to try something better on the menu?""\r
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I'm like, what the hell! You could almost feel the 180 degrees change in her attitude. The 4 of us end up spending close to 80 bucks ordering some small plates of appertizers and some dessert. And we gave her a penny for tips.\r
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Chris Yeo (the owner of Straits): if you truly care about expanding your business, first take care of the issues in-house. This is not the right way to treat your customers.\r
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For the rest of us, stay the hell away from Straits, at least the one in Santa Row. Why should we pay to suffer from such bad attitudes?
Pros: nada
Cons: Overpriced, worst customer service
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