I have searched high and low for a good shoe repair store in Santa Barbara. I entered Step N Out with high hopes, because unlike many local shoe repair stores, that look like abandoned cellars, Step N Out was clean and classy. But when I produced my two pairs of sneakers for a cleaning, I was informed that Step N Out would charge me $49.99 to clean EACH PAIR OF SNEAKERS -- a total of $100 to clean two pairs of sneakers!!! Plus I was told I had to sign a form agreeing that they could only ""do the best they could"" and were unable to promise that the sneakers would be cleaned to my liking. Additionally, they wanted the cash in advance. Wow. My dry cleaner can clean a full length suede coat for less than what Step N Out charges to clean a pair of sneakers.
Pros: Very clean establishment, lots of shoe products for sale
Cons: Ridiculously expensive, without guarantees
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