I used to come here a few years back and had the same girl cut and highlight my hair and I loved it, enough to come back 3 times. I went in last week and asked for the same girl, but she had left and being the selfish business that Valerie's is, they would not tell me where she went. I just wanted to get some layers and clean up my hair, so I agreed to have one of the other girls cut it. It was okay, but it did not look much different, I didn't say anything because I was a walk-in and did not want to take up someone's time who had an appointment. So fine, I make an appointment to get some highlights and maybe some more layering in my hair. The ditzy girl at the counter could not add 38 + 4 or work the credit card machine, so it is no wonder she incorrectly scheduled the appropriate time for my highlights, because when I went in the next week for my scheduled appointment, I was told that I was only scheduled for getting the sides and front done! I am not a half-highlighted-head kind of girl, so I know I would never schedule this...EVER! So, then they proceed to tell me they will rush me or I could reschedule because they have a client scheduled in a half hour... Excuse me! If am paying $130 and up I do not want to be rushed and especaially when I am not at fault. And as far as rescheduling, I already scheduled my appointment and I showed up on time. I work 2 jobs and it is hard to get to anything done, my time is precious and I already wasted 45 minutes for nothing but frustration. So, I left, and when I did the hairdresser just laughed,what great tretment! They did not even try to accommodate me or apologize for screwing up my day. After seeing all of these horrible reviews, I am glad I left and did not let them ""rush me"" because I would probably have disasterous hair right now. Don't waste your hard earned money here....your better off at Fantastic Sams! Seriously! Now, on to the next review site...have to spread the word, cause I am very angry.
Pros: They give you a drink and a pastry.
Cons: Service, proffesionalism, courtesy, hair styling/cutting
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