1st visit was unprofessional ; scheduled 1-3pm,arrived 4:23pm & left @ 4:55pm,using cut off time as excuse not to re-do area. 2 days return with no plans of re-servicing ; saying carpet too worn on a 3yr old carpeted home!? owner ( by phone) refused to view pictures or come out herself ! SPOT CLEANED A 18X24 AREA AND DID NOT WAIT TO SEE THE TREMENDOUS DIFFERENCE IT MADE ,ONLY LEFT AN OUTDATED 16OZ. OF SPOT CLEANER AS A COMPLIMINARY GIFT!?! @ that time check had been cashed! tech attitude was condescending towards any of my suggestions and questions.
Cons: does listen to complaints
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