We go back because the food is fair and the price is usually right, BUT, they have MAJOR issues. The manager happens to also be the owner. He is rude and condescending. This to a customer that faithfully has been coming to his restaurant since they opened (probably over 10 years). A group of us go from our office for lunch as they have a lunch special for $7.90. This special comes with a drink included. In 5 of our recent dining experiences, we have been charged for the drinks in addition to our meal. I am generally the one that scrutinizes the bill, but many others I can guarantee are getting caught in their trap. I have heard many excuses including ""The computer system doesn't allow for the drinks to be automatically deducted"" and ""That server is new"", but in my viewpoint, they are flat out trying to rip the consumer off. \r
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Why should either of there excuses be my problem? It I am ordering something off the menu, I deserve to be charged for what I have ordered. As a consumer, if something happens once, twice or even three times, it is palatable. In this instance, on the 5th time, I became infurious. Just think about this metric, if he is doing this to 30 people a day (the restaurant was full for lunch today), at $2.25 a drink at 5 days a week at 52 weeks a year, that is over $17,500 that he is overcharging fellow consumers. That is also assuming that it only happens with the lunch special. By the way, as I was leaving, I had asked the waiter how long he had worked there in which he replied that he had been working there for over 2 months. I wouldn't hardly call that new. \r
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When I asked to keep a copy of the receipt with the overcharge, I was denied that. That is the time that he began to be a bit ruder. If you read other reviews, this is hardly out of context. He does insistently claim that it only happens to a very small percentage and without having access to audit his records, no one would know for sure. I don't believe him though.
Pros: Food OK, Price is Usually Right When They Are Not Trying to Rip You Off
Cons: I Feel That They Have The Intent To Defraud. Management is Horrible!
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