I bought a new car in April 2004. However, there were paint issues on the back bumper. The dealership outsourced the warranty work to ""Bruce's Body Shop."" ONE YEAR LATER (12/2005).........The paint on the bumper began to buckle. I took my car back to Bruces and had it painted again by Bruces. They gave me an old green Ford Taurus full of smoke and dirt to run errands. When I returned at the agreed upon time, the car was not ready. I waited, and waited and finally the gave me my car and had not even washed it. The manager said, it was because I was rushing him. But if somone tells me my car will be ready at a certain time, I expect it to be ready at that time. ONE YEAR LATER (07/2007)..........Same problem. I called to make an appt. to get the car looked at and the receptionist rushes me off the phone by saying, ""you don't need an appt., the manager is here everyday from 8-5. So one Monday morning I drop my car off, before the shop opens, and leave it to be looked at. I called the shop when they opened to insure they received the keys and to explain my problem. The receptionist acted as though it was a problem to leave the car and they said she couldn't find my keys. I called back. She had found the keys and put the manager on the phone. He was EXTREMELY RUDE AND SARCASTIC. His first words were ""The receptionist thought you need to talk to me."" I told him the issue and he said ""I can't get anybody to look at the car until tomorrow morning"" I said you can keep the car all week if you need to. He got smart and said ""I don't need it all week."" It is now Friday and they have just started working on my car. I picked the car up this evening and the problem still exists. I showed one of the workers and he said ""bring it back tuesday and we'll fix it"". WHY CAN'T THEY GET IT RIGHT? I'LL TELL YOU WHY...........INCOMPETENT!!!!
Cons: CUSTOMER SERVICE, MANAGEMENT, POOR PAINT JOB
more