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worst experience ever - Review by citysearch c | Victoria's Sweets Bakery and Cafe'

Victoria's Sweets Bakery and Cafe'

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worst experience ever 8/23/2007

I will never visit nor referred this place to anyone- I visited the Morrisville location to order a cake for my daughters first b-day party- I wanted the cake to be the major attraction of the event so Victorias Sweet was the place-I thought!!! I order the cake and gave them the theme colors PASTEL colors with a pink based- simple enough right!!!! The day came- I went to pick up the cake at the Durham location because delivery was not available- to find a cake with every color but PASTEL, blue, yellow, RED, BLACK!!! Almost die. Not only the colors were off but it was cracked on top and the red was running all over the cake- the top was purple not pink as I ordered. I was going to be charge $180.00 for this cake- 45 for decoration 15 for each stack. Waited almost 30 minutes for a decorator to call to see if they could change the colors but no one called. Finally the nice lady behind the counter called the owner and her suggestion was to take $25.00 off the price/ leave the cake/ or have it later that evening with the colors I wanted or to take another cake, but no other cake was available. I was so hurt and sad because i was going to have a beautiful party wich I planned for months without a cake. As of this day- 4 days after the party no one has called me to give me an explanation of what happend- i guess they do not care for a $180. lost and me as a customer. On the day of the party I had 2 friends that are getting married within the next year and my best friend that is celebrating a big party for her company. They will not be calling Victoria's Sweet for services and hopefully you will not call them either. Imagine your big day ruined- it happened to me and the feeling was not good. The party turned out beautiful, but it would have been nice to have everyone comment about the cake and everyone asking were I got the cake from- to bad Victorias Sweet is your lost not mine- i still have great memories of the day. Good luck to all of you. more
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