Grazie has great food and charm when things are going well, but don't count on them to do anything in an emergency. When a storm knocked out power in the area on the Thursday before our daughter's Saturday wedding we knew that some businesses were out. But we didn't find out about Grazie until Friday afternoon when we showed up to drop something off and found them totally in the dark. The party line was ""don't worry, we'll make it happen."" We were told that new food would be available in the morning and that everything would be taken care of. By mid Saturday morning with the lights still out, we started to panic. The reception for 200 was supposed to start at 6pm. Grazie said they had been searching for a generator without success (we could have gotten one had they told us they were at risk on Thursday!) They told us they were searching for a new place. The Hotel where we were staying had space and was willing to try to pull it together, but Grazie management told them they had NO FOOD or staff that could help. The Grazie manager rudely hung up on the Hotel manager telling him that since we were there, we were HIS problem! At 12:30 we were informed that they had found another place and had handed it off to another banquet hall who did a great job putting together a day saving event with less than 5 hours notice. But we are convinced that without our intervention nothing would have happened. As a result, my wife and I and several friends spent the morning of the wedding on the phone being stressed instead of enjoying our guests and our children. Grazie stole a great deal of our joy. When my wife asked the owner why no one ever contacted us, he said ""What would you have done if I had?"" If we worked as a team we could have helped each other find a new place or a generator (we had dozens of friends that could have helped if we had more notice.) When we told him this his reply was ""Then why DIDN'T you go look for another place yourself ?"" That's not customer service!
Cons: Rude management. Dropped the ball and tried to shift the blame! Said he didn't owe us anything.
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