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Bad service - Review by citysearch c | Fire of Brazil - Downtown

Fire of Brazil - Downtown

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Bad service 8/17/2007

I chose to suprise my wife for her birthday and stop in let her enjoy the great food and service that a Brazilian steak house has to offer. I have enjoyed Brazilian steak house experiences in Chicago and Las Vegas. I didn't enjoy the same experience here. We did enjoy the salad bar and the choices that were on it. I told my wife to only have a little salad, so that she could try and enjoy all the meats. We flipped over our card to start having meat served to us. After sitting and waiting patiently, someone noticed that we were not getting any service. I noticed them having the gauchos to start serving us. I didn't mention our waitress because, she wasn't around. Our glasses were empty and no meat was being served. Then the meat started arriving. It was such a fast pace parade of gauchos, that our plates were filled with meats that we hadn't sampled and they were still coming. One of the gauchos noticed our problem and politely told us that if we flipped the card back over, they would give us a break. Now the moment that we waited for, lots of meat to try and time to try it. We found that the sausage was dried up, the garlic seasoned beef was over cooked and that several other meats were dry. I understand that there is a difference in cooked meat over and open fire but this was just dry and overcooked. We decided to turn over our cards and try this again, this time we were noticed quicker and the meats began to come. Some of the meats were a little better. After trying the salad bar and the meats ( good or not ) we were now full and aggravated, so we decided to call it a day. This experience was not what I had planned for my wife. I drove 80 miles back home appoligizing to my wife for the dinner. There was other small problems so I decided to send an email out to Fire of Brazil. Their respose wasn't much better. I will try again at a different Brazilian steak house, maybe you can read that review. If you don't mind spending $100 on a great salad bar enjoy. Not Happy Pros: Great salad bar. There was no crowd. Cons: Meat was overcooked and glasses were empty. more
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