I've been here with my four kids twice and each time, I was very disappointed with the customer service. The first time we drove from Salem after checking online for their hours. We arrived and were told that they'd be closing for a private party in 45 minutes. We were disappointed, but we decided to stay and make the most of it in a short amount of time. We purchased a ton of tokens, ordered dinner and then 20 minutes before their 'closing time', they shut the machines off. They shut them off right as my son won a ""jackpot"" of prize tickets, thus cutting off the tickets and he never received them. He was rightfully upset, especially because they weren't closing for 20 more minutes and we had only been there for 25 minutes. We had popped about $100 down in 25 minutes for dinner and tokens with hardly a thing or time to show for it and they would not refund us for tokens we couldn't use. So then the kids went to turn in their tickets for prizes and the teenagers who work there were horribly rude. They were trying to rush us out of there as fast as possible (and remember, it's still not even closing time...they were supposed to be open until 8 pm and it's only 7:40 at this point) and the rude worker said ""Do you just want to keep the tickets and come back next time?"" in a snotty tone. No of course my kids don't want to walk away empty handed, they want their prizes, plus, we live 45 minutes away and we're NOT coming back.
Cons: bad customer service, expensive, you have to pay $5 a child just to use the play structure that is free at Mcdonalds,
more