I had been recommended to Flamingo when I was new to town. I liked them at first and even moved within a block of the place so I could continue to take my often-broken car there. I knew my car had issues but it the list they gave me was longer every time I took it in and didn't get all their recommendations fixed. The last straw came when I took it in the week of Thanksgiving to test and replace the battery. I understand that I should have gone to an auto parts store instead, but these guys had always treated me well and even remembered me by name. After explaining to the attendant that I NEEDED the car to be done that Wednesday morning so I could travel for work and was assured it would be done the night before. I called to check that night and it was not done and they had not even looked at it yet. I reminded them to call me as soon as it was done - I was leaving town. Cool. Wednesday morning I still had to call them and was told it wasn't done. When I called back (AGAIN) at 1pm they said ""Oh yes, it has been done"". Then when I arrived they wanted over $160 for a new battery and wanted to explain a host of other issues, which had become the normal MO. I declined the explanation - I had heard it all and I was already late. The attendant shrugged me off even though I was a loyal customer. I finally gave up three years of business there to try another shop. This other place took my car in, fixed the issue and didn't bother me with all the other problems. The car still ran and that is what I wanted. I was a committed customer of Flamingo's for years and they still gave me poor service and tried to shuck-and-jive me out of more money. I'll never go back.
Pros: come across and generally interested in you
Cons: too busy; try to fix more than you want; timeliness
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