My hats off to the people who run Luna Studio they are the best around whne it comes to knowing notonly to be great at doing hair but knowing what guest experience means. I hope that I am not alone when it comes to saying that when you spend your hard earned money that its not only the actual service that is delivered to you but also your entire experience that comes with the service. I will give you an example, when you stay at the Holiday inn vs. the Ritz Carlton there is a clear difference and I don't mean in just the price but with how they treat their guest or another example would be a BMW delership vs. a domestic dealership. That is how I would best describe my experience at Luna Studio, don't get me wrong they are by no means stuck up or snobby but they not only excel in their quality of work but they excel with their guest relations also. The front desk is always smiling, friendly, and helpful and the assistants that wash your hair and the stylist who excel in hair knowledge and professionalism. I have been to a number of salons that maybe did god hair but I have never been to a salon that excelled in ""guest experience"" I know as individuals we are all different and have different expectations but as for myself I have in the past stoped going to places like a bank, restaurant, or even some stores even if they offered good products. I look for quality products but also great customer service and Luna Studio provides all of that and there are not many busines's much less salons that excel in that and Luna Studio does!
Pros: Great customer relations
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