i have NEVER publicly berated a small business, but i might do it now... i will never set foot in this establishment again. their selection is beautiful (though VERY pricey), the employees are friendly (if you don't complain), and it IS a very special place...but they are quick to lure one into a trust of their repair skills (which seem to depend on your perceived wealth)...i brought my antique engagement ring to them for some simple repairs and sizing, and they BUTCHERED it. and then yelled at me for complaining. and then i had to wait a loooong time while a bottle of champagne was pulled out of the back for another gentleman who they seemed to know and was spending a LOT more money than i was... the problem was never resolved, and since they don't really keep good paperwork, there was nothing i could do about it.
Pros: beautiful stuff, ever-changing selection, vintage/antique is where it's at.
Cons: meanies when crossed, fair to poor skills at repairs (seemingly by choice), unnecessarily expensive
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