Grayson Collin Appliance was recommended on the Whirlpool website and were prompt on their first visit. When the fridge started having problems shortly after their first repair I called them directly at the technician's advice. They told us the problem was a major part that might be covered by warranty and that they would check on it and call us back. we never heard fom them again and needind to have a fridge I called them back with msgs and also another agency to get results. The fridge was repaired by another agency (costing us over $500) due to the fact that Grayson tolds us the part was not covered and the reason they did not call was that accroding to their records our # was diconnected???????. We soon found out that the part in fact WAS covered under warranty and 2 months later a letter arrived from a collection agency initated by Grayson for a $75 fee. This fee was never mentioned to us at the previous contacts and the company's conduct is completely unprofessional and aunacceptable. We have reproted them to the appropriate agencies and contacted Whirlpool regarding the incident. Whirlpool is noting this when considering renewal with them as they told us.
Pros: 1st call is prompt
Cons: conduct in general
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