Recently I was preparing for a trip to Mexico. I purchased some one of a kind cute outfits (local designers) to pack for my journey down south. One of the staff members inadvertantly left the security tag on my favorite new (Tumbleweed) skirt. I went home and washed it as they are "pre-worn" with other clothes I was plannng on bringing. Upon opening the washer lid I saw blue ink all over my clothes and the inside of my washer. After I regained my initial frustration... I almost cried. They are just clothes but I was leaving in the morning.
I called the management at Buffalo and their professionalism, understanding, compassion and awareness of what is fair is something I will always remember. They compensated me well and apologized profusely.
I now considering them the role model for how such unfortunate and unavaidable snafus should be handled and I want to spread the word. Awesome people. Great deals on cute (sometimes local designers) one of a kind clothes.
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