I just moved to the Greenville area and was warned by at least 10 people to stay away from Charter because of their poor customer service and various other issues. I didn't listen and now I wish I had because they were right. I placed my order on-line and had an orginal install date of July 3rd. The tech was a no show. On the second install date of July 7th, the tech arrived early but did not have DVR box and second digital box as I requested on my on-line order. On the third date of July 14, the tech never showed up but a note was on my account that he came by and no one was home. My family and I were there the entire time. The fourth install date July 18, another no show tech but customer service claimed my appointment was for July 19. The fifth date of July 19 at 6:15 someone was coming but at 7:00 they couldn't come by because they were out of DVR boxes. My husband and I have yet to receive any satsifaction or requested services. Now I'm told that I'll have to go my local office here but no one at the toll free Customer Service has a number where that office can be reached to verify their hours and if they do indeed have the correct box. They have the worst customer service, technician service, and organization of any company I have ever had to deal with. If you are considering Charter, do yourself a favor and STAY AWAY!
Pros: NONE
Cons: poor customer service, lack of organization and communication
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