We had two unpleasant encounters with Sparrow. In both cases, Sparrow required multiple site visits to diagnose old cast iron pipes in need of replacement. They did not show up for scheduled appointments even in an emergency situation when one of the pipes had burst and we had to turn the water off for a week. In addition, the office personnel who answer the phones are ill-informed about service calls and the staff can be sort of arrogant.
Pros: Local to Chapel Hill / Carrboro and some friends like this family-owned company.
Cons: Disorganized, unreliable, slow and arrogant
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