You can tell that the people here really care about animals. When a cute dog comes in, everyone on the staff comes out ans says hello (if they have time) and make the pet and owner feel really welcome. My only complaint about this place is that the working area is off-limits to owners. Someone comes to take your pet to the back, and you have to wait in the lobby. That's just weird to me. What are they hiding? are they actually giving the pets the shots that you brought him in for? How do you know? If they would just change this policy, and allow owners to come back into the working area with their pets, it would be a five-star facility.
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