I went to Mars on a weekday for lunch with some friend. I was hoping for a good experience from all the good reviews however our experience was terrible. First we went on our lunch break. It took over 45 minutes for the waitress to get our orders, and then it took nearly an hour for the food to come out. After we were done eating, it took a while for the bill to come. Not only that, the waitress mischarged the bill. Since we were a party of 5, some had cash, while others used their credit cards. She kept the cash as tip, then she over charged one credit card to compensate for her "tip". Overall, the waitress was either new or was not good at all. She was attentive at first, but after we got our food, we didn't see much of her. Now that was just the experience with the service. The food was also terrible.
First off, the waitress misinformed us of the Kobi burgers. She at first said the Kobi burgers was hand ground at the restaurant. Unsure of her answer, she came back and said it wasn't. Despite that, some of us ordered the burgers. They came out over cooked and underflavored. It looked like the Kobi burgers were frozen preformed patties. I substituted my fries for a salad that was wilted and old. I also ordered the coffee which was warm and not hot when I got it. The other people that ordered other items felt the food was so-so.
Over all, the bad service, bad food, and the time it took to for us to get in and get out (nearly 3 hours) gives this restaurant a not recommended rating. The only positive thing the restaurant has to offer is the ambiance. It gives off a trendy chic feel to it.
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