I've been a member of Premier Fitness in Kettering for more then 4 years. I recently renewed because it was cheap, close to home, and my son liked the daycare lady.\r
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Last week I made a complaint about lack of fans and their placement. The manager had removed a fan in the cardio area to make room for a sales desk. (According to the employees) When I returned on another occasion, I suggested moving the fan to cover more of the workout area near the front, sunny doors. The manager went off on me. She told me the health bureau made her move the fan because the germs in the aerobics room were making people sick and being blown out into the cardio area. She also told me the Fire Marshall made her move it. The employees said neither was true. I asked her to move a fan 1 foot in either direction so the wind could reach around the pillar she had it aimed at. This woman then threatened to have me arrested! She demanded to have name, (I have been a member for 4 years and she signed me up. She did not know who I was) so she could pull my membership. She then bragged about how many people she had thrown out of the Centerville gym. She was proud of tossing people out and pulling memberships.\r
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Pardon me but this does not sound like a good way to maintain a happy customer following.\r
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I'd also like to agree with the other complaints about lack of sanitation, customer service and qualified trainers. This place is terrible\r
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So to the lady in Columbus who wants to cancel your membership, just go to the Kettering branch and complain about the fan to the manager. You will be thrown and and your contract voided for sure. Oh and just call her Mam. She really hates that.
Pros: This place is pretty inexpensive.
Cons: Very poor managment and bad customer service.
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