They were rude and not helpful in giving me vital information when I needed it, as it pertained to my being able to make an appointment with my dentist office (who put me in collections for an unpaid balance). The rep asked if I wanted to speak to the manager to clarify some things, and after putting me on hold for 7 minutes (in hopes that I would hang up), the manager started yelling that I should shut my mouth and listen, and "" I wouldn't have to deal with any of this if I paid my bill in the first place"". I told her that she does not honestly think that she can get away with saying that to people, and she told me ""we are not customer service"". Of course no one would ""recommend"" a collection agency, but if you happen to have an unfortunate circumstance (my husband was lost his job) that puts you at the mercy of the debt collectors, beware of this one. They are no better than street thugs. They are rude and clearly feel that they can make snap judgements about the people whose accounts that are placed in their agency.
Cons: abusive behavior and language
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