This would have been my third time at Visual Image. I quite like the place and usually go to Visual Image for my hair cuts. I requested an appointment with the stylist Sanjay (which was a week away) and passed up appointment with other stylists which was available within 2 days. On the day of the appointment, I was told Sanjay was sick and that I could reschedule with someone else. Since I had waited that long to get Sanjay to cut my hair, I thought I'd wait for his next appointment. I got a Friday at 6pm. I took it. On Friday, I was stuck badly in traffic and called to inform them that I would be about 10-15 minutes late. But traffic was really really bad and I got there 25 minutes late. But when I reached Visual Image, they said they couldn't take my appointment. \r
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I told them I drove a long distance, but there was nothing the stylist was willing to do. The stylist was not willing to make up for the fact that he canceled an appointment because he called sick. I told them that they should have told us on the phone right then that cannot take the appointment if I was more than 15 minutes late. I would have turned back then rather than drive all the way to find out that they were not taking my appointment. They had nothing to say to that. They did nothing to accomodate a customer who quickly wrapped up her work Friday evening and drove in crazy traffic to get there. The fact that I waited that long to get my hair cut from Sanjay didn't seem to matter. I was bummed. Sanjay saw me at the reception, but didn't seem to bother. Overall, the experience left me disappointed.
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