I still can't believe how bad this dinner was - and I've let 2 days pass before writing this review. It was my birthday dinner - and I arrived early to put our name down for a party of 8. I knew it wasn't going to be quick to get seated - but I had no idea how the rest of the night would go.\r
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They called our name/buzzer, and we went to get sat - only to find out that they had sat a party of 4 in this area. 10 minutes later, they tried to sit us at a booth that only seats 5!!!! 20 minutes after that, they finally seated us. They did provide us with free appetizers, but my brother-in-law did ask if we were going to get something comped for our troubles. They took our drink order right away- and we told them we were ready to order. The waitress said she would come back and take it in a minute. No big deal - except she didn?t come back to take our order or to bring our drinks for at least 20 minutes - well after we had finished our appetizers. The food took forever to arrive, meanwhile we had a waitress swap out - while ours went on break, and we had to ask the manager to check on our food. The food arrived and some of my family felt like it was cold. By the end of the night - we had been there for over 3 hours, 2 hours at the table, and my husband had already had to leave early to put our daughter to bed! We ask for the check, provide a card - and she disappears for what seems like another 20 minutes! They still charged us the 20% gratuity for large parties. Total lack of class. Learn from our mistake ? and try another Cheesecake factory.\r
Pros: huge selection of food, great cheesecake
Cons: worst service at this particular restaurant - this wasn't the first time either
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