In May 2007, I gave more than 30 days notice to DWP that I would be moving due to gettting married in June. DWP sent me a list of items that would need to be cleaned/replaced, which I did. On 6/28, I completed a walk through with a DWP staff, the staff signed a walk through sheet noting the good condition of the property. I then surrendered my keys to a staff at the office (6/28). I also mentioned to the staff for the benefit of the next tenant that the house was very difficult to keep immaculate due to the walls being stark white with flat primer, and the back yard had no irrigation ( which made keeping plants alive very tough). The staff person didn't seem to care or understand why I was sharing this with her and said I would recieve a deposit refund in 7-14 days. \r
Upon returning from my honeymoon (7/9), I received a certified DEMAND TO SURRENDER PROPERTY due to failing to pay July's rent. Kinda funny since I surrendered property on 6/28. I left messages for the property manager, who finally returned my phone call after 3 days and a stern voicemail. She seemed to think that letter was not a big deal and just an oops. \r
On 7/17 (19 days after I left the property), they conducted another walk through and found the house to be ""dusty"" and charged me a $165 cleaning charge. They also stated that the smoke dector was beeping and charged me $20 to replace a battery. This was all deducted off my security deposit. I attempted to call and speak to the property manager and was given various reasons why I could not speak to her. I called back and asked to speak to the manager and was sent to her voicemail. I called back again and then heard the receptionist say ""It's her again"" in a whisper and was ""disconnected"" . Finally, I left a voice mail which was not returned. \r
They are very rude, disrespectul, and overall, uncaring toward their tenants. As tempting as they advertise to be - try elsewhere if you are a renter!
Pros: Huge selection of properties - that is it!
Cons: Rude, disrespectful, no follow through or timely return calls, lazy
more