I have been to Fino before and thought it would be the perfect place for my Birthday dinner on a Monday night... not so great after all. It began with an akward waiter that asked if he could store the b-day cake my friends brought me in the fridge. Dinner went well, then he brings out the cake... and then the bill. We were charge at $10 ""plating fee"" for cutting our cake and 18% gratuity for 5 people. When i told the waiter i thought this was ridiculous and we thought this should have been disclosed when he took the cake the waiter responded ""i don't think its so ridculous... but anways (rolling eyes)."" We asked to speak to the manager he gave us some lame excuse trying to justify the plating fee and we called out the waiter out for ""grating"" us. He said that the waiter shouldn't have done that and sorry about his attitude. All in all, I know no other resturant that makes you PAY for a ""plating fee"" or that try to get away with grating 5 people. I was disappointed in the manager who didnt even offer to take a meal or wine off the price for the awful and rude service. Either way FINO needs to realize that customer service should be taken more serisouly and... I will cut my own damn cake and eat it too next time!
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