Recently met some friends at Bubba Gumps. My wife and I weren?t real hungry so we ordered a popcorn shrimp appetizer and a dessert. After waiting over 30 minutes the dessert arrived first but our waiter seemed lost in confusion because he asked us if our shrimp had arrived yet (you think he would know!) He made no apologies but mumbled something about ?checking on it?. After another 20 minutes we finally had to leave, so I went to the cash register and had the shrimp removed from the bill. They seemed more concerned as to whether I wanted something removed from the bill that had been delivered to the table. I explained to the person at the register that it had never shown up nor did I expect it to (AGAIN NO APOLOGIES WERE OFFERED!). On top of all of this they mandatory charge a 15% gratuity, so my question is, where?s the motivation for the server to excel at his job?? Very unhappy indeed!
Pros: Outdoor tables
Cons: Very poor service!
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