I work in the building, so I eventually break down and get something from the restaurant. The service has been rude on a couple of occassions and non-chalant for the rest. The thing that made it so I'll never go there again, besides their bland food, was this incident: I bought my breakfast and was eating when I chomped down on something hard. I thought it was an eggshell, which wouldn't have surprised me. I wish it was an eggshell; it was part of a dish. When I called to complain they asked me to bring in the half-eaten food. I said: do you really want me to walk this half-eaten food to your counter, in front of all the other guests? You're in the building, come to me if you want to see the piece of coffee mug/plate/whatever the hell it was. They gave me my money back, but didn't bother apologizing.
Pros: Not much
Cons: pretty much everything
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